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This @laurengoode interview with Del is very good. People really, really don't know what it's like working in trust & safety at scale. https://www.wired.com/story/del-harvey-twitter-trust-and-safety-breaks-her-silence/
@anildash @laurengoode The paywall makes it impossible for me to read. Hope you don't mind, Anil and Lauen::
@anildash @laurengoode it’s excellent - great get and great questioning, Lauren.
great article! Thank You,
@laurengoode for the insights…
“…The job intensified. In 2012, the Twitter accounts for the Israel Defense Forces and Hamas began exchanging threats following the confirmed death of a Hamas military leader. Twitter—namely, Harvey—had to determine whether these threats violated the company’s policies….”
@anildash @laurengoode am I incredibly naive if my knee jerk reaction is that there should no be "trust and safety" decisions at scale?
Why would a person, or a small team, need to police what world leaders bark at each other?
If the president of a country wants to start a Civil War, should that be moderated by BigTech Ltd?
I don't think that free-for-all is a viable solution, but I don't think that platforms that are so big to be considered the locus of decision should exist.
@signaleleven @laurengoode yes you are incredibly naive.
@signaleleven @laurengoode I mean, to be less glib, the ideal is that we have many smaller connected or independent communities. The reality is that billions of internet users expect to choose from a handful of giant services, and even though they use lots of disparate platforms, media and culture won’t let them perceive that as a valid option instead of having a tiny number of centralized dominant players.
@anildash @laurengoode thanks for elaborating 
I know that the vision of a truly distributed discourse is wishful thinking, but while I sympathize with who is put in the position of calling the shots on those centralized player, it feels like a self inflicted burden (not for the person in charge, more for the platform)
Megaplatforms have issues that affect everybody, this happens to be one that affects them.
Policing billions of users becomes a requirement only when you acquire them.